Downloading a .lic license file for TSplus is primarily required for offline activation or for Legacy Versions (v12 and below) that do not support the newer 2020 licensing system. Step 1: Retrieve Your Activation Key
Before you can download the license file, you need your unique activation key. Visit the TSplus Licensing Portal.
Enter the Email Address and Order Number provided in your confirmation email.
Your Activation Key (format: XXXX-XXXX-XXXX-XXXX) will be displayed at the top of your dashboard. Step 2: Access the License File Download
The process varies depending on whether you are using a legacy version or performing an offline activation. For Legacy Versions (v12 and lower) Log in to the TSplus Customer Portal. Navigate to the Orders page to see your license details. Click the Details button in the "Actions" column.
Locate the Download license file button to save the .lic file to your computer. For Offline Activation (Current Versions) tsplus license lic download
If your server has no internet access, you must generate the file manually: Open the TSplus Admin Tool on your server. Go to the License tab and click Activate your License.
A popup will appear with a long URL containing your Computer ID. Copy this URL.
On a computer with internet access, paste that URL into a browser. Enter your Activation Key when prompted.
The portal will validate your license and provide a Download the license file button. Step 3: Apply the License File Once you have the license.lic file:
Transfer the file to the offline server (e.g., via USB drive). Downloading a
In the Admin Tool, complete the activation process by selecting the downloaded file.
Exclude the directory C:\Program Files (x86)\TSplus from your antivirus to prevent activation errors. Quick Links for Support
Official Documentation: Activating Your TSplus License (Offline) Customer Support: Email support@terminalserviceplus.com.
Troubleshooting: Use the License API Ping Tool to verify your server's connection to the license server. To give you the most accurate steps, could you tell me:
What version of TSplus are you running (e.g., v15, v17, or an older Legacy version)? Error 3: "Download Link Expired" Cause: The email
Is the server connected to the internet, or are you doing a completely offline install? Activating Your TSplus Permanent License (Offline)
Cause: The email link for your license file is only valid for 30 days after purchase.
Solution:
.lic files from your account.Cause: Your license is a single-server license and has been activated elsewhere.
Solution:
.lic file for the new server.