Printcopyinfo Error Codes New -

PrintCopyInfo Error Codes — What’s New and How to Fix Them

If you manage printers, print services, or support users who print regularly, new or changed PrintCopyInfo error codes can cause confusion. This post explains what the updated codes mean, likely causes, and clear steps to resolve them fast.

6. Programming / Developer Reference

If you are using PRINTCOPYINFO in a Win32 app (via DEVMODE or DocumentProperties):

typedef struct _PRINTCOPYINFO 
  DWORD dwCopies;      // 1 to printer max
  DWORD dwCollate;     // 0 = no collate, 1 = collate
 PRINTCOPYINFO;

Common return codes from DocumentProperties():

  • IDOK → success
  • IDCANCEL → user cancelled
  • ERROR_INVALID_PARAMETER → dwCopies out of range

Always validate:

if (copies < 1) copies = 1;
if (copies > printerMaxCopies) copies = printerMaxCopies;

Category C: Network & Server Communication

These are the most frustrating because the printer works for other users but not for you.

  • Error C01-3A2 (New): "Cloud print server latency > 200ms." – The PrintCopyInfo service is trying to validate the job against a remote server (Azure, AWS) but keeps timing out.

    • Fix: Move the print server closer to the MFP via subnet routing. Consider a local hybrid agent.

  • Error C44-7B1 (New): "SSL Certificate pinning failure." – The printer has a stored certificate fingerprint for the print server, but the server presented a new, unexpected certificate (after an IT renewal). printcopyinfo error codes new

    • Fix: Delete the old trust store entry on the printer’s web interface under "Security > Certificate Pinning." Re-run the connection test.

  • Error C88-0D4 (New): "IPv6 link-local conflict in PrintCopyInfo discovery." – The MFP discovers two servers with the same hostname via IPv6 link-local addresses, leading to a tie in job routing.

    • Fix: Disable IPv6 for the print queue or assign unique global IPv6 addresses.

Troubleshooting checklist (step-by-step)

  1. Record full PrintCopyInfo code (e.g., 200.3) and device log timestamp.
  2. Check printer front panel UI for matching error text — follow on-device prompts.
  3. Confirm media/consumables and clear any jams or obstructions.
  4. Reboot printer and, if applicable, print a self-test page.
  5. On the client: update driver, regenerate the print job as PDF, and re-send.
  6. If networked: verify protocol/auth settings and certificates.
  7. Escalate with logs, firmware version, and exact error code to vendor support.

4. Error Codes from Print Management Software

100 — Configuration / Driver

  • 100.1 — Unsupported driver/version
    Cause: Printer driver is incompatible with OS or printer firmware.
    Fix: Update to the manufacturer-recommended driver or roll firmware back to a compatible version.

  • 100.2 — Missing/invalid print profile
    Cause: Print job uses a deleted or corrupted profile (paper size, color settings).
    Fix: Recreate/select a valid print profile; clear cached profiles on client. PrintCopyInfo Error Codes — What’s New and How

  • 100.3 — Authorization required
    Cause: Print server requires user authentication or quota enforcement.
    Fix: Authenticate on the client or update server permissions and user mapping.

When to Call a Technician (And What to Tell Them)

If you have spent over 45 minutes on a new PrintCopyInfo error code, call your service provider. However, to save time, give them the following script:

"We have a [Brand, Model] with firmware version [X.X.X]. We are seeing PrintCopyInfo error code [code]. I have already power-cycled the device, updated the driver, and checked the user quota. The PrintCopyInfo log shows [take a photo of the log screen]. Please confirm if the NVRAM needs replacement or if we need a controller board reflash." Common return codes from DocumentProperties() :

By providing the log photo and the exact firmware version, you bypass the Tier 1 support script and get to a resolution in minutes.

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