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| Symptom | Likely Cause | Fix | |---------|--------------|-----| | No video / black screen | Cable not seated, PoE insufficient, lens covered. | Verify PoE LED, reseat cable, clean lens. | | Camera not in DHCP list | IP conflict, router blocked, firewall. | Assign static IP from a different subnet, disable router’s MAC‑filter. | | Audio two‑way talk not working | Mic/speaker muted in UI, firewall blocks port 554 (RTSP) or 8000 (audio). | Enable audio in Audio tab, open necessary ports. | | Motion alerts never fire | Motion detection disabled or sensitivity too low. | Go to Alarm → Motion → enable → adjust zone/sensitivity. | | Video lag / stutter | Bandwidth bottleneck, high bitrate, Wi‑Fi interference. | Lower bitrate, enable H.265, switch to wired PoE, or move Wi‑Fi dongle closer. | | SD card not recognized | Incompatible card (size >128 GB, not FAT32). | Re‑format to FAT32, use a 64‑GB or 128‑GB high‑endurance card. | | Camera gets “offline” after power loss | DHCP lease expired, NVR not re‑discovering. | Reserve a static DHCP lease in router, or set a static IP on camera. | | Firmware upgrade fails | Power interruption, corrupted file. | Re‑download firmware, use a wired connection, ensure uninterrupted power. |
Diagnostic Tools
ping <IP> -t (Windows) or ping -i 0.2 <IP> (Linux).telnet <IP> 80 (or 8080) to confirm web port open.| Feature | Details | |---------|----------| | Camera type | Indoor/Outdoor 3‑MP (2560 × 1440) PoE IP camera | | Lens | Fixed 3.6 mm (≈ 84° HFOV) – optional 2.8 mm/6 mm variants | | Video compression | H.265+/H.265/H.264+/H.264, MJPEG | | IR/night vision | Up to 30 m (adjustable IR LED) | | Audio | Built‑in microphone & speaker (two‑way talk) | | Network | 10/100 Mbps Ethernet (PoE), optional Wi‑Fi via external dongle | | Power | 802.3af PoE (or 12 V DC 1 A via adapter) | | ONVIF | Profile S & G (compatible with most NVRs/DVRs) | | Storage | MicroSD slot (max 128 GB) + optional NVR/Cloud | | Operating temperature | –30 °C ~ +60 °C (suitable for most climates) | | Mounting | Wall/ceiling bracket (M4 screw pattern) |
| Category | Specification | |----------|----------------| | Sensor | 1/2.8” progressive scan CMOS, 4 MP (2560 × 1440) | | Effective Pixels | 4 MP (≈ 3.68 MP usable) | | Lens | Fixed 3.6 mm (horizontal FOV ≈ 80°) – optional 2.8 mm/6 mm interchangeable lenses (M12 mount) | | IR Illumination | Built‑in 30 m (day‑light) + 30 m (night‑vision) IR LEDs | | Video Compression | H.265/HEVC, H.264/AVC, MJPEG (MP4 container) | | Bitrate | 64 kbps – 12 Mbps (adjustable) | | Frame Rates | 30 fps @ 2560 × 1440; 60 fps @ 1280 × 720 (optional) | | Dynamic Range | 120 dB Wide Dynamic Range (WDR) – Digital WDR (DWDR) | | Low‑Light Sensitivity | 0.01 Lux (color) / 0.001 Lux (IR) | | Audio | Built‑in MEMS microphone (2 CH) + optional external mic input | | Power | 12 V DC (PoE+ optional) – 802.3at (30 W) | | Weather Rating | IP66 (dust & water) + IK10 vandal‑proof rating | | Operating Temperature | –30 °C to +60 °C | | Network | IPv4/IPv6, TCP/UDP, HTTP, HTTPS, ONVIF Profile S & G | | Smart Analytics | Motion detection, line‑crossing, loitering, object‑classification (person/vehicle), face‑detection (optional license) | | Storage | MicroSD up to 256 GB (UHS‑I) | | Dimensions | 84 mm × 84 mm × 120 mm (L × W × H) | | Weight | 480 g (incl. mounting brackets) | | Warranty | 3 years limited manufacturer warranty (extendable) | Check Video Platforms: Look for video sharing platforms