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How To Download Veritas-customer-registration-key.json [better]

How to Download Veritas Customer Registration Key JSON File

This guide provides step-by-step instructions on how to download the Veritas customer registration key JSON file, also known as veritas-customer-registration-key.json. This file is essential for registering and activating Veritas products.

1. “No entitlements found” after login

Cause: Your Veritas account is not linked to a Customer ID.
Solution: Contact Veritas Customer Care or your reseller to add your account as a License Administrator. Provide them with the Customer ID starting with “CID-”. How To Download Veritas-customer-registration-key.json

For Offline Servers (Air-Gapped Environments)

If your Veritas server has no internet connection, you can use the JSON file for offline activation:

  1. Transfer the file via USB or SCP.
  2. Run the offline registration wizard (available in the product installer).
  3. Point to the JSON file when prompted.

Note: Do not edit the JSON file manually. Any change to the structure or signature will invalidate the license. How to Download Veritas Customer Registration Key JSON

Step-by-Step Instructions: How to Download veritas-customer-registration-key.json

Follow these steps carefully. The process takes approximately 5–10 minutes.

Does the JSON file expire?

The file itself does not expire, but the entitlements inside may have an expiration date (e.g., annual subscription). When you apply the file, the product will check against the current date. Transfer the file via USB or SCP

2. Prerequisites

Before you begin, ensure you have:

  • A valid Veritas Support & Entitlement Account (often accessed via https://www.veritas.com/support).
  • An active entitlement (purchased product license) associated with your account.
  • Administrative privileges on the Veritas account (or at least entitlement management rights).
  • A secure, stable internet connection.

Troubleshooting Tips

  • Invalid login credentials: Ensure that your login credentials are correct and that you have a valid Veritas customer account.
  • Product key not found: Verify that you have the correct product license or subscription and that it is associated with your Veritas customer account.
  • JSON file not downloading: Try downloading the file using a different browser or internet connection.

For NetBackup (Primary Server or Client)

  • Place the file in /usr/openv/var/ (Linux) or C:\Program Files\Veritas\NetBackup\var\ (Windows).
  • Run the command:
    /usr/openv/netbackup/bin/admincmd/bpminlicense -add_keys -json /path/to/veritas-customer-registration-key.json
  • Restart NetBackup services.