Hi Sharp Dvr Reset Password | New Extra Quality
Modern Hi Sharp units have a built-in recovery tool on the login screen. Step 1: Go to the DVR login interface on your monitor. Step 2: Click on "Forgot Password" or "Retrieve Password". Step 3: Navigate to the "Dynamic Code" page. Step 4: Take a clear photo or screenshot of this page.
Step 5: Send this photo, along with your Model Number and Serial Number, to sales@hisharp.com.tw or your local distributor [0.5.3]. 2. Default Credentials
If the DVR was recently factory reset or is brand new, try the factory defaults: Username: admin Password: 123456 [0.5.7]
Other common defaults: 000000, 111111, or leave the password field blank. 3. Physical Hardware Reset (Last Resort)
If software methods fail, you may need to access the motherboard.
Battery Removal: Power off the DVR and remove the CMOS battery (the small silver coin-shaped battery) for 5–10 minutes. This often resets the system clock and may revert the password to default [0.5.11, 0.5.14].
Reset Button: Check the motherboard for a small physical button labeled "Reset" or "RST". Hold it down for 15 seconds while powering the device back on [0.5.5, 0.5.13]. 📋 Information You Will Need
Before contacting support, have these details ready from the sticker on the bottom of the device: Model Number (e.g., HS-HF6321) Serial Number (S/N) Device Date (The current date shown on the DVR's screen)
What is the specific Model Number on the bottom of the unit?
Do you see a QR code or a Dynamic Code page when you click "Forgot Password"? Is the DVR currently connected to the internet?
I can provide more tailored steps or help you find the specific Hi Sharp Support contact for your region. hi sharp dvr reset password new
Hi-Sharp DVRs can be unlocked by using the "Forgot Password" function to generate a dynamic code for support, or by attempting a hardware reset via the CMOS battery, with default credentials often being username "admin" and password "123456" www.hisharp.com
. For security, configuring security questions or binding an email address is recommended to avoid future lockouts www.hisharp.com
. For detailed procedures and to download specific manuals, visit the Hi-Sharp Support Portal Hi-Sharp Download Center www.hisharp.com FAQ - Support | HI SHARP INTELLIGENCE
To reset the password on a new Hi Sharp DVR , follow these steps based on the manufacturer's official guidance and standard recovery methods for their latest systems. 1. The "Dynamic Code" Method (Recommended)
Newer Hi Sharp models often require a dynamic verification code for security.
Access Reset Menu: On the login screen, click "Forgot Password" or "Retrieve Password". Generate Code: Navigate to the "Dynamic Code" page.
Contact Support: Take a clear screenshot of the dynamic code page. Email this screenshot along with your region, model number, and serial number to sales@hisharp.com.tw or your regional distributor. They will provide a temporary password to unlock the system. 2. Default Credentials
If the DVR is new and has not been configured yet, try the factory default login: Username: admin Password: 123456
Alternate: On some older or specific series, the default may be Admin / Admin. 3. Password Reset via Security Questions
If you set up security questions during the initial configuration (common in newer firmware): Click "Retrieve Password" on the login screen. Modern Hi Sharp units have a built-in recovery
Answer the security questions you previously configured to bypass the current password and set a new one. 4. Hardware Reset (Last Resort)
If software methods fail, you may need to perform a hardware factory reset, which will wipe all settings.
Locate Reset Button: Open the DVR casing and look for a small button on the motherboard (PCB).
The Process: With the device powered on, press and hold the button for 10–30 seconds until you hear a beep.
Battery Method: Some technicians suggest removing the internal CMOS battery for a few minutes while the device is powered off to clear volatile memory, though this is less consistent on newer digital models.
Pro-Tip: Once you regain access, immediately go to the System Wizard or User Management to set a strong new password and record your Security Questions to avoid future lockouts. FAQ - Support | HI SHARP INTELLIGENCE
Note: Resetting will either restore factory defaults or require a master unlock code. This process typically deletes the old password but may also reset network and recording settings.
Final Troubleshooting Table
| Symptom | Likely Solution | | :--- | :--- | | Default passwords don't work | Try Method 2 (Forgot Password) | | "Forgot Password" missing | Use Method 3 (Hardware Jumper) | | Hardware jumper does nothing | Use Method 4 (Firmware Re-flash) | | Screen shows "Device Locked" for 24 hours | Wait for the timer to expire, then try Method 1 again | | Remote client (phone/PC) locked | Reset via local DVR mouse/monitor first, then sync mobile app |
Method 4: Using the QR Code
Some new Hi Sharp DVR models come with a QR code on the device or in the user manual. Here's how to use it:
- Scan the QR code using a smartphone or tablet.
- Follow the instructions on the screen to reset your password.
Important: How to Change the Password After Resetting
Once you successfully log in using a Master or Super Password, do not restart the DVR yet. The Master Password is usually temporary. Note: Resetting will either restore factory defaults or
- Go to the Main Menu.
- Navigate to System or Account.
- Select User Management or Modify Password.
- Enter the Master Password as the "Old Password."
- Enter your New Password twice.
- Click Save/Apply.
Method 1: The Default Password Attempt (Obvious, but essential)
Before diving into complex resets, try these factory defaults. Hi Sharp uses several variants:
| Model Series | Default Username | Default Password |
| :--- | :--- | :--- |
| H.265 Series | admin | 123456 |
| 960H / AHD Series | admin | (blank / empty) |
| Older MJPEG | admin | admin |
If this works: Immediately go to Settings > System > User and create a new strong password. Write it down physically.
1. Check for a default password
Many Hi Sharp DVRs come with one of these default logins:
- Username:
admin - Password:
12345or123456orblank(nothing)
Try these first — if they work, you can then change the password in the system settings.
Phase 2: The Super Password Generator (The "Hash" Method)
If the defaults failed, you are likely looking at a screen that says "Login Failed" or shows a "Hash Code." This is the most common modern security feature for Hi-Sharp units.
When you enter the wrong password multiple times, the DVR will lock you out. On many Hi-Sharp interfaces, a string of characters (numbers or letters) will appear on the screen, often labeled as a Serial Number, MAC Address, or Hash Code.
This code is the key. It is a mathematical representation of the current time or the unit's hardware ID. Because the algorithm is known, developers have created "Password Calculators" that take this code and spit out a temporary master password.
How to use this method:
- Identify the Code: Look at the login screen. Write down the Serial Number or the Hash Code exactly as it appears.
- Download a DVR Password Calculator: Search for "Hi-Sharp DVR Password Calculator" or "Generic DVR Password Generator." Many of these units utilize the same chips as Hikvision or Dahua generic clones. A popular tool is the "CCTV Super Password" app available on Android phones, or various "Master Password" tools found on CCTV forums.
- Input the Code: Enter the Hash/Serial number into the generator.
- The Result: The generator will give you a temporary password (often a string of 8 numbers or letters).
- Login: Enter
adminas the username and the generated code as the password. - Change It: Once inside, immediately go to System Settings > Users and change the password to something you will remember.
Note regarding the Date: Some older Hi-Sharp algorithms rely on the system date. If the DVR has a dead CMOS battery, the date may have reset to 1970-01-01 or 2000-01-01. If your password calculator isn't working, try setting the date in the calculator to match the date shown on the DVR screen (if visible).