Failed To Get Targeted Update Error 0x87d00215 -

In Microsoft Configuration Manager (SCCM), the error code 0x87d00215 translates to Item not found

. It typically occurs when a client device attempts to retrieve information about a targeted update but cannot find the required content or metadata. Prajwal Desai Common Causes failed to get targeted update error = 0x87d00215 : r/SCCM

Failed To Get Targeted Update Error 0x87d00215: A Comprehensive Guide to Troubleshooting

The "Failed To Get Targeted Update Error 0x87d00215" is a common issue that affects users of Microsoft's System Center Configuration Manager (SCCM) and Microsoft Intune. This error occurs when a device is unable to receive a targeted update, resulting in a failure to update the device with the latest software, security patches, or configuration settings.

In this article, we will provide an in-depth analysis of the "Failed To Get Targeted Update Error 0x87d00215", including its causes, symptoms, and troubleshooting steps. We will also provide expert advice on how to prevent this error from occurring in the future.

What is the "Failed To Get Targeted Update Error 0x87d00215"?

The "Failed To Get Targeted Update Error 0x87d00215" is a hexadecimal error code that is generated when a device is unable to receive a targeted update from SCCM or Intune. This error code indicates that the device has failed to retrieve the update, resulting in a failure to apply the update.

The error code 0x87d00215 is a generic error code that can occur due to a variety of reasons, including:

Network connectivity issues
Configuration issues with SCCM or Intune
Issues with the update package itself
Device-specific issues

Causes of the "Failed To Get Targeted Update Error 0x87d00215"

There are several causes of the "Failed To Get Targeted Update Error 0x87d00215", including:

Network Connectivity Issues: Network connectivity issues can prevent a device from receiving a targeted update. This can include issues with DNS resolution, firewall rules, or network connectivity.
Configuration Issues with SCCM or Intune: Configuration issues with SCCM or Intune can prevent a device from receiving a targeted update. This can include issues with site configurations, collection settings, or update package configurations.
Issues with the Update Package: Issues with the update package itself can prevent a device from receiving a targeted update. This can include issues with package configurations, corrupted packages, or missing dependencies.
Device-Specific Issues: Device-specific issues can prevent a device from receiving a targeted update. This can include issues with device configurations, software conflicts, or hardware issues.

Symptoms of the "Failed To Get Targeted Update Error 0x87d00215"

The symptoms of the "Failed To Get Targeted Update Error 0x87d00215" can vary depending on the device and the update package. Common symptoms include:

Failure to receive updates
Error messages indicating a failure to retrieve the update
Devices showing as non-compliant with update policies

Troubleshooting Steps for the "Failed To Get Targeted Update Error 0x87d00215"

To troubleshoot the "Failed To Get Targeted Update Error 0x87d00215", follow these steps:

Verify Network Connectivity: Verify that the device has network connectivity and can communicate with the SCCM or Intune server.
Verify Configuration Settings: Verify that the SCCM or Intune configuration settings are correct, including site configurations, collection settings, and update package configurations.
Verify Update Package Integrity: Verify that the update package is intact and not corrupted.
Check Device Configurations: Check device configurations to ensure that they are compliant with update policies.
Check for Software Conflicts: Check for software conflicts that may be preventing the device from receiving the update.
Check for Hardware Issues: Check for hardware issues that may be preventing the device from receiving the update.

Advanced Troubleshooting Steps

If the above troubleshooting steps do not resolve the issue, you may need to perform advanced troubleshooting steps, including:

Analyzing Logs: Analyze logs from SCCM or Intune to identify the root cause of the issue.
Using Debug Tools: Use debug tools to troubleshoot the issue, such as the SCCM or Intune debugger.
Engaging with Microsoft Support: Engage with Microsoft support to troubleshoot the issue.

Prevention Strategies

To prevent the "Failed To Get Targeted Update Error 0x87d00215" from occurring in the future, follow these prevention strategies:

Regularly Monitor SCCM or Intune: Regularly monitor SCCM or Intune to identify potential issues before they become incidents.
Perform Regular Maintenance: Perform regular maintenance tasks, such as updating software and configurations, to ensure that devices are up-to-date.
Test Update Packages: Test update packages before deploying them to production to ensure that they are compatible with devices.
Provide Training: Provide training to IT staff on troubleshooting and resolving common issues, such as the "Failed To Get Targeted Update Error 0x87d00215".

Conclusion

The "Failed To Get Targeted Update Error 0x87d00215" is a common issue that affects users of SCCM and Intune. By understanding the causes, symptoms, and troubleshooting steps for this error, IT administrators can quickly resolve the issue and prevent it from occurring in the future. By following the prevention strategies outlined in this article, IT administrators can ensure that devices are up-to-date and compliant with update policies.

Additional Resources

For additional resources on troubleshooting and resolving the "Failed To Get Targeted Update Error 0x87d00215", including:

Microsoft Support: https://support.microsoft.com
SCCM Documentation: https://docs.microsoft.com/en-us/sccm
Intune Documentation: https://docs.microsoft.com/en-us/intune

FAQs

Q: What is the "Failed To Get Targeted Update Error 0x87d00215"? A: The "Failed To Get Targeted Update Error 0x87d00215" is a hexadecimal error code that is generated when a device is unable to receive a targeted update from SCCM or Intune.

Q: What are the causes of the "Failed To Get Targeted Update Error 0x87d00215"? A: The causes of the "Failed To Get Targeted Update Error 0x87d00215" include network connectivity issues, configuration issues with SCCM or Intune, issues with the update package itself, and device-specific issues.

Q: How do I troubleshoot the "Failed To Get Targeted Update Error 0x87d00215"? A: To troubleshoot the "Failed To Get Targeted Update Error 0x87d00215", verify network connectivity, configuration settings, update package integrity, device configurations, software conflicts, and hardware issues. Perform advanced troubleshooting steps, such as analyzing logs and using debug tools, if necessary.

What is the "Failed To Get Targeted Update Error 0x87d00215"?

The "Failed To Get Targeted Update Error 0x87d00215" is an error code that typically occurs when a device is trying to download and install updates from Microsoft Intune or Configuration Manager. The error indicates that the device is unable to retrieve the targeted update, and it's preventing the update from being installed.

Causes of the Error

Several factors can cause the "Failed To Get Targeted Update Error 0x87d00215". Some of the common causes include:

Network connectivity issues: Poor or unstable internet connectivity can prevent the device from communicating with the Intune or Configuration Manager server.
Server-side issues: Issues with the Intune or Configuration Manager server, such as maintenance or outages, can cause the error.
Update conflicts: Conflicts with other updates or software installations can prevent the targeted update from being installed.
Device configuration issues: Misconfigured device settings, such as incorrect DNS settings or proxy settings, can prevent the device from communicating with the Intune or Configuration Manager server.
Corrupted update files: Corrupted or incomplete update files can cause the installation to fail.

Troubleshooting Steps

To resolve the "Failed To Get Targeted Update Error 0x87d00215", follow these troubleshooting steps:

Step 1: Check Network Connectivity

Ensure that the device has a stable internet connection.
Verify that the device can communicate with the Intune or Configuration Manager server by checking the server URL and port settings.

Step 2: Check Server Status

Check the Intune or Configuration Manager server status to ensure it's not undergoing maintenance or experiencing outages.
Verify that the server is properly configured and functioning correctly.

Step 3: Check Device Configuration

Verify that the device's DNS settings are correct and functioning properly.
Check the device's proxy settings and ensure they are correct.

Step 4: Check for Update Conflicts

Review the update history to identify any conflicting updates.
Try uninstalling any recently installed updates or software to see if it resolves the issue.

Step 5: Retry the Update

Retry the update to see if it completes successfully.
If the issue persists, try restarting the device and retrying the update.

Step 6: Check Event Logs

Check the device's event logs for any errors related to the update process.
Review the logs to identify any specific error messages or codes.

Step 7: Use Intune or Configuration Manager Logs

If the device is enrolled in Intune or Configuration Manager, check the logs for any errors related to the update process.
Review the logs to identify any specific error messages or codes.

Step 8: Contact Microsoft Support

If none of the above steps resolve the issue, contact Microsoft Support for further assistance.
Provide detailed information about the error, including any error codes or messages.

Fixing the Error

Based on the troubleshooting steps, here are some potential fixes for the "Failed To Get Targeted Update Error 0x87d00215":

Restart the device: Restarting the device can sometimes resolve connectivity issues.
Update the Intune or Configuration Manager client: Ensure that the Intune or Configuration Manager client is up-to-date, as outdated clients can cause communication issues.
Reset the update process: Try resetting the update process by deleting the update cache and retrying the update.
Modify device settings: Verify that the device settings are correct, including DNS and proxy settings.

Prevention

To prevent the "Failed To Get Targeted Update Error 0x87d00215" from occurring in the future:

Regularly update devices: Ensure that devices are regularly updated with the latest security patches and software updates.
Monitor Intune or Configuration Manager logs: Regularly review Intune or Configuration Manager logs to identify any potential issues before they become errors.
Verify device configuration: Regularly verify that device settings are correct and functioning properly.

By following this guide, you should be able to troubleshoot and resolve the "Failed To Get Targeted Update Error 0x87d00215". If you're still experiencing issues, don't hesitate to reach out to Microsoft Support for further assistance.

In Microsoft Configuration Manager (SCCM), the error 0x87d00215 translates to Item not found

. This typically occurs when a client receives a policy for a software update but cannot find the update information or content needed to proceed. Immediate Solutions Check Boundary Group Configuration

: Ensure the client's subnet or AD site is assigned to a boundary group and that a Software Update Point (SUP) Distribution Point (DP) are correctly associated as resources in that group. Verify Update Applicability

: The error may trigger if the update is not actually applicable to the device, or if it has been superseded by a newer patch. Reset the Windows Update Agent : On the affected client, stop the service, rename the C:\Windows\SoftwareDistribution folder, restart the service, and initiate a new scan cycle. Server-Side Certificates expired or missing certificate

on the site server or distribution point can prevent clients from retrieving update metadata. Microsoft Learn Essential Log Files for Troubleshooting

Review these logs on the target client to pinpoint the failure: SCCM failed to get targeted update error 0x87d00215

3. Diagnostic Indicators

Before applying fixes, check for these symptoms:

Event Viewer (Microsoft-Windows-Store/Operational) logs Event ID 5007 with error code 0x87D00215
Windows Update history shows the same error for a specific driver or cumulative update
Xbox app games fail to launch, prompting an update but then freezing
Download progress in Microsoft Store stalls at 0% or 20% before failing

✅ Quick Reference

| Symptom | Likely Cause | Fix Priority | |---------|--------------|----------------| | Error appears immediately after hitting update | Stored manifest mismatch | Go offline → restart | | Error appears at 99% | Corrupted delta file | Clear persistent storage | | Error appears on resume from sleep | Power state + update queue bug | Disable Energy Saver mode | | Error only for one game | Bad targeted patch from publisher | Wait for re-release or reinstall game |

Would you like a printable troubleshooting flowchart for this error, or a deeper explanation of how Xbox’s delta update system works technically?

6. Prevention Measures

Keep Windows updated to latest cumulative update – older builds lack update client hotfixes for this error.
Do not use third-party “debloater” scripts – many disable Gaming Services or Delivery Optimization.
Configure Delivery Optimization correctly – Set to “HTTP + LAN (default)” not “Disabled” in Group Policy.
Regularly run Dism /Online /Cleanup-Image /RestoreHealth and sfc /scannow.

🔧 Solution 3: Run DISM and SFC Scans

Corrupt system files can break update delivery.

DISM /Online /Cleanup-Image /RestoreHealth
sfc /scannow

Reboot after completion.

Conclusion

Error 0x87d00215 is rarely a hardware fault—it is almost always environmental, cache-related, or due to a stale service state. The combination of resetting Gaming Services, flushing Delivery Optimization, and rebuilding the Windows Update components resolves over 95% of cases. Only in enterprise environments with strict SSL inspection or misconfigured WSUS does the error require deeper network-level remediation. Failed To Get Targeted Update Error 0x87d00215

For persistent cases, a Windows in-place upgrade (using the Media Creation Tool) reinstates update components without losing apps or data, often eliminating the error entirely.