The Dutch Bros Employee Handbook and its accompanying "Mafia Manifesto" serve as the foundational guides for the company's "Broistas" and staff. Unlike typical corporate manuals, these documents focus heavily on maintaining a high-energy, people-first culture known as "Dutch Luv". Core Values: The "Trifecta"
The handbook outlines three non-negotiable core values that must work in harmony to achieve what the company calls the "DB Flow":
Speed: Moving quickly and serving with urgency so customers can get back to their lives.
Quality: Perfecting every handcrafted drink by hand, focusing on specific details like "Shots, Steam, Syrup, and Smile".
Service: Genuinely caring for customers and finding solutions to any problems with a positive attitude. Top Employee Perks & Benefits
Dutch Bros offers a robust benefits package that rewards the "hustle" of its crew:
Unlimited Free Drinks: Shop employees enjoy unlimited free drinks while on the clock.
Tuition Reimbursement: After one year of service (averaging at least 15 hours/week), employees can access up to $5,250/year for education.
Retirement Savings: Employees 18 or older can join a 401(k) plan, with a company match of up to 4% after meeting service milestones.
Gear & Discounts: Access to exclusive "Dutch Wear" merchandise and a 30% discount on online purchases and drinkware.
Well-being Resources: Full-time staff receive medical, dental, and vision coverage, while all employees have access to an Employee Assistance Program (EAP) for mental health and financial guidance. Cultural Standards and Expectations
The handbook emphasizes personal expression and community impact:
Appearance Standards: There is generally no strict dress code at headquarters, as personal expression is encouraged. However, shop employees are often required to wear "Dutch Wear" as a top layer and are expected to arrive "fresh, clean, and well-presented".
The "Doorstep" Policy: Employees are instructed to leave bad attitudes, gossip, and personal worries "at the doorstep" to ensure a positive environment for coworkers and customers.
Community Giving: Staff are encouraged to participate in national giveback days like Dutch Luv Day (supporting food banks) and Drink One for Dane (funding ALS research). Dutch Bros Shop Benefits - Dutch Bros Careers
The Dutch Bros employee handbook, often referred to internally as the Mafia Manifesto, serves as the definitive guide for "Broistas" to maintain company standards in speed, quality, and service. 1. Core Values & Culture
Dutch Bros emphasizes being a "people company serving coffee, not a coffee company serving people".
Speed, Quality, Service: These are the three pillars of every shift. dutch bros employee handbook top
Positive Energy: Employees are expected to maintain a "cheerful countenance," smile at every customer, and look at the "sunny side of everything".
Engagement: You are encouraged to "greet and thank every customer with a smile" and educate them about the menu to create a "moment of special". 2. Operational Standards
The handbook and training guides detail strict technical requirements for drink consistency:
The Shot Window: Specific timing windows exist for pulling espresso shots (e.g., regular/decaf vs. white coffee).
Milk & Temperature: Precise guidelines for steamed milk temperatures (standard vs. kids' temp) and maintaining the fridge "safe zone".
Grind Adjustments: Broistas must know how to adjust the grind if it is too coarse or too fine to ensure quality shots.
Mix Lines: Specific measurements for different drink sizes (e.g., 8oz for Small, 12oz for Medium, 16oz for Large). 3. Professional Expectations
Appearance: Employees must follow specific appearance guidelines provided by their location.
Punctuality: Reliability is non-negotiable; you must show up on time and follow proper call-out procedures.
Shop Upkeep: Beyond making drinks, the crew is responsible for keeping the shop "sparkling clean" and managing the music volume and content. 4. Benefits & Perks Dutch Bros provides several incentives to its "crew":
Free Coffee: Employees typically receive free drinks during their shifts.
Discounts: Significant discounts on Dutch Bros merchandise and apparel.
Education Support: Many locations offer flexible scheduling for students and programs like tuition assistance.
Growth Path: The company has a strong culture of promoting from within, allowing Broistas to level up into management or even become Shop Operators.
For the most up-to-date and specific details for your location, you can check the Shop Careers page or consult your manager for a physical copy of the current Mafia Manifesto.
Are you currently preparing for an interview or looking for specific drink recipes? Broista – Las Vegas, NV - Dutch Bros Careers
5.1 The "Code Yellow" (Hot Spill)
5.2 The "Code Blue" (Aggressive Customer)
5.3 Theft & Tread
Practical tip: Keep a cheat sheet of the top-selling drinks and common modifiers at accessible stations.
Unlike traditional corporate ladders, Dutch Bros uses a rolling points system for attendance. This sits at the top of the disciplinary section because turnover is expensive, but reliability is sacred.
Keep this lively, practice daily, and use it as your go-to refresher before shifts — great service is consistent, fast, and fun.
The "top" features typically found in Dutch Bros employment documentation include: 1. Core Perks & Compensation Tuition Reimbursement
: A top-tier benefit for those looking to "level up" their education while working, as noted by Dutch Bros Careers Tips-Driven Earnings
: While base pay often starts around $10 per hour, employees frequently earn an additional $9–$10 per hour in tips , significantly boosting total take-home pay, according to Health Benefits
: Full-time employees (typically 30+ hours/week) are eligible for tailored Medical, Dental, and Vision Dutch Bros Careers 2. Work-Life Culture Paid Volunteer Time
: Encourages community involvement by paying employees for hours spent volunteering Dutch Bros Careers Paid Time Off (PTO)
: Employees earn PTO to support a healthy life "outside the window" Dutch Bros Careers Employee Assistance Program (EAP)
: Provides support for mental health and personal challenges Dutch Bros Careers 3. Career Growth Internal Promotion Path
: The company has a strong "promote from within" culture. For example, Shift Leaders
at Dutch Bros earn significantly above the national average for similar roles ZipRecruiter Retirement Planning : Access to 401k plans to help staff plan for the future Dutch Bros Careers specific policy
(like dress code or attendance) from the handbook, or are you preparing for an interview
Dutch Bros employee handbook , often referred to as the " " or the " Field Guide
," serves as the primary resource for operational standards, core values, and employment expectations. Core Values and Standards The Dutch Bros Employee Handbook and its accompanying
The handbook emphasizes a culture of love, speed, and quality. Employees, known as "Broistas," are expected to maintain these standards to ensure a consistent customer experience.
Customer Service: Customers are treated with respect and genuine engagement; they are viewed as the purpose of the work, not an interruption. Operational Standards:
Speed: Employees must move with a "sense of urgency" and remain aware of their surroundings to improve efficiency.
"DB Flow": Mastering your role while being prepared to slide over and assist coworkers through positive communication. Appearance and Dress Code
Dutch Bros maintains specific appearance standards to protect its brand image.
Uniform: Employees must wear unaltered "DutchWear" (company-branded gear) as their top layer of clothing.
Grooming: Facial hair must be well-groomed. Hair restraints are mandatory if hair could contaminate clean surfaces.
Style: Clothing must be modest and appropriate, avoiding controversial statements or logos. Some locations may require specific colors, like black pants and closed-toe shoes. Employment and Benefits
The handbook outlines the legal and administrative framework of working at Dutch Bros. Dutch Bros Coffee Employee Training Manual Study Guide
The Dutch Bros employee handbook, often complemented by the "Mafia Manifesto," centers on a people-first culture where "speed, quality, and service" are non-negotiable. The following guide outlines the top policies and perks for "Broistas" and staff. 1. Appearance & Dress Code
Dutch Bros promotes personal expression but maintains specific standards for food safety and brand image.
DutchWear: You must wear unaltered Dutch Bros-branded merchandise as your top layer of clothing.
Hair Policy: Long hair (typically shoulder-length or longer) must be tied back and kept out of your face for food handling. Brightly dyed hair and bangs are generally allowed.
Piercings & Tattoos: Facial piercings (septums, nose rings, etc.) and appropriate tattoos are permitted.
Bottoms: Jeans and shorts are acceptable, provided shorts are at least mid-thigh length. Athletic pants, leggings, and crop tops are typically prohibited.
Grooming: Facial hair must be well-groomed, and hands/nails must be kept clean. 2. Core Operational Standards
New hires must achieve 100% proficiency on a quality check covering history and drink builds within their first three weeks. Dutch Bros Coffee - Visit Walla Walla Section 5: Safety & Security (No Drama, Just Dutch) 5
The handbook’s most emphasized section is the company’s commitment to radical inclusivity. Dutch Bros was founded on the principle of treating every customer and coworker like family. The handbook explicitly states expectations around:
Practical tip: Memorize common drink names and signature phrases; use upbeat language and learn regulars’ names when possible.