The "DPI Get Info Error" is a known issue with the DirectPackageInstaller (DPI) tool used on jailbroken Go to product viewer dialog for this item.
consoles. It typically occurs when the tool fails to communicate properly with the console's GoldHEN payload or the download service. Immediate Troubleshooting Steps
Reboot the PS4: This is the most common fix, as the error often appears after sending multiple payloads, causing the PS4 download service to become unstable.
Clear Notifications: Go to the Notifications menu on your PS4 and delete any failed or paused download entries. These hidden "broken" downloads often block new installations.
Toggle Binloader: On your PS4, go to the GoldHEN settings and find the Binloader Server. Deactivate it and then reactivate it to refresh the connection.
Disable FTP and Segmented Downloads: Some users have found success by disabling the FTP Server in GoldHEN on the PS4 and disabling Segmented Download in the DPI settings on the PC.
Use Webkit Binloader: Instead of relying solely on the GoldHEN payload server, try using a Webkit-based Binloader. Advanced Debugging
If the error persists, you can generate a log file to see the exact cause:
Open the Settings.ini file in your DPI program directory on your PC. Change the line ShowError=False to ShowError=True.
Run the installer again until the error occurs. A file named DPIServer.log or DPI-Crash.log will be created, which provides detailed technical information for developers or community support. Alternative Method dpi get info error ps4
If DPI continues to fail, you can manually launch the "classic" RemotePackageInstaller (RPI) homebrew on your PS4. DirectPackageInstaller is designed to detect if RPI is running and will use it as a fallback to complete the installation. Failed to restart the server · Issue #45 - GitHub
The "DPI Get Info Error" on Go to product viewer dialog for this item.
is a specific issue encountered by users of the Direct Package Installer (DPI), a third-party tool used on jailbroken PS4 consoles to install games and applications remotely from a PC or Android device. Understanding the Error
This error typically occurs when the DPI software on your host device (PC/Mobile) successfully initiates a connection to the PS4, but the PS4 is unable to communicate back or process the installation payload.
Common Cause: It often stems from network misconfigurations where the PS4 cannot "see" the host device back, or issues with the GoldHEN payload server not executing correctly.
Payload Overload: The creator of DPI has noted that sending multiple payloads without a refresh can cause the PS4 download service to fail. How to Fix the DPI Get Info Error
If you encounter this error, try the following steps recommended by the developer and community:
Restart the Console: The simplest first step is a full reboot of your PS4 to reset the internal download services. Switch the Payload Server:
Instead of the standard GoldHEN payload server, try using the Webkit Binloader. The "DPI Get Info Error" is a known
Alternatively, manually launch the Remote Package Installer (RPI) homebrew on your PS4; the DPI tool can often detect and use this as a fallback. Verify Network Connectivity:
Ensure your PC/Mobile and PS4 are on the same local network.
Check that your PC's IP address is correctly entered in the DPI settings.
Disable any Firewalls or antivirus software on your PC that might be blocking the connection. Tweak Software Settings:
In the Settings.ini file of your DPI program, you can set ShowError to True to generate a DPIServer.log for more detailed troubleshooting.
Ensure "Proxy Downloads" and "Segmented Download" options are disabled for better compatibility. Check the File Source:
The link must be a direct link to a raw .pkg file. Compressed files (like .zip or .rar) cannot be installed directly by the PS4.
For more technical support, users often visit the DPI GitHub repository or community forums like r/ps4homebrew.
Users report the "DPI get info error ps4" appearing in three distinct situations: Common Scenarios Where the Error Appears Users report
DPI here usually refers to Database Internal (or DB Internal) – not “dots per inch.”
On PS4, this error can appear when:
Error messages sometimes show as:
CE-41897-1 or CE-41898-6Cannot continue using external HDD. + “DPI get info error” in logs/dev menu.This is the most effective fix for DPI errors. It scans the drive and reorganizes data without deleting your games or saves.
Before you buy a new console or throw your game out the window, try these in order. Success rate: ~85%.
Step 1: The Aggressive Clean Don’t just breathe on the disc. Use microfiber cloth + isopropyl alcohol (70%). Wipe from the center hub straight out to the edge—never in circles. Circular scratches can cross the DPI track.
Step 2: Rebuild the Database (The Real Fix)
Step 3: The Laser Cleaner Disc Buy a $10 Blu-ray laser lens cleaner. Insert it. Let it run for 2 minutes. This often fixes the “quiet laser” problem without opening your console.
Step 4: The Disc Swap Test Try a different game disc. If every disc gives the DPI error → your laser is failing (replace it or go digital). If only one disc fails → that disc’s DPI sector is dead. Sorry, that copy is a coaster.
We will progress from the simplest, non-destructive fixes to the more advanced solutions. Do not skip steps.