De Conexion Por Favor Comprueba La Conexion A Internet - Anydesk Error

The error message "AnyDesk error de conexión por favor comprueba la conexión a internet"

(AnyDesk connection error, please check your internet connection) indicates that the AnyDesk client cannot establish a stable link with the AnyDesk global network servers. While the message suggests a general internet failure, it is often caused by local configuration issues like firewall blocks, out-of-sync system clocks, or corrupted application data. AnyDesk Help Center Core Troubleshooting Procedures

The following steps are ordered from the simplest to more advanced technical fixes: 1. Basic Connectivity and Software Refresh Verify Internet Stability:

Ensure other websites load correctly. If using Wi-Fi, try switching to a wired Ethernet (LAN) connection for better stability. Restart Hardware: The error message "AnyDesk error de conexión por

Power cycle your router (wait 30 seconds before turning it back on) and restart your computer to clear temporary network glitches. Check Official Status: official AnyDesk Status page to confirm if the issue is a widespread server outage. 2. Synchronize System Date and Time

AnyDesk requires your computer's clock to match its server's time for security handshakes. If they differ significantly, the connection will be rejected. Settings > Time & Language > Date & Time "Set time automatically" "Set time zone automatically" "Sync now" under "Synchronize your clock". 3. Security and Firewall Permissions

Your Windows Firewall or Antivirus might be identifying AnyDesk traffic as a threat. On Mac:

On Mac:

Go to System Settings → Network → Firewall.
Click Firewall Options.
Make sure AnyDesk is set to Allow incoming connections.

4) Comandos y pruebas útiles

Ping: ping 8.8.8.8
Traceroute: Windows tracert 8.8.8.8, macOS/Linux traceroute 8.8.8.8
Ver estado de servicio AnyDesk en Windows: abrir CMD como admin y ejecutar sc query anydesk
Ver puertos abiertos locales: Windows PowerShell Get-NetTCPConnection | Where-Object $_.State -eq 'Listen'

Phase 3: Advanced Network Settings

If the firewall isn't the culprit, your network adapter settings might be interfering with how AnyDesk resolves server addresses.

1. Change DNS Settings ISPs often use DNS servers that are slow to update or conflict with certain services. Switching to Google or Cloudflare DNS often resolves "No Internet" errors in specific apps.

Go to Control Panel > Network and Internet > Network and Sharing Center.
Click on your connection (e.g., Wi-Fi).
Click Properties, select Internet Protocol Version 4 (TCP/IPv4), and click Properties.
Select "Use the following DNS server addresses":
- Preferred DNS: 8.8.8.8 (Google)
- Alternate DNS: 1.1.1.1 (Cloudflare)
Save changes and restart AnyDesk.

2. Flush DNS Cache Your computer stores a cache of network paths. If the path to AnyDesk's servers is outdated in the cache, the connection fails. Go to System Settings → Network → Firewall

Press Windows Key + X and select Terminal (Admin) or Command Prompt (Admin).
Type the following command and press Enter: ipconfig /flushdns
You should see a message confirming the DNS Resolver Cache was flushed.

3. Reset the Winsock Catalog Winsock corruption is a rare but possible cause of specific apps losing connectivity.

Open Command Prompt (Admin) as described above.
Type the following command and press Enter: netsh winsock reset
Restart your computer immediately.

C. Firewall/Antivirus

En Windows: Abrir "Firewall de Windows" → Permitir una aplicación → asegúrate de que AnyDesk esté permitido en redes privadas y públicas.
Temporalmente desactiva antivirus/firewall para probar conexión. Si funciona, añade excepción permanente para AnyDesk.