ADLSDK_STATUS_AUTH_PENDING 4 typically means "this product has not been registered with the licensing service yet". It occurs when your Autodesk software (usually AutoCAD 2020 or newer) cannot communicate with the local licensing agent. Cadac Group Quick Fix: Rename the Licensing Cache
Sometimes a corrupted cache file blocks the registration process. Navigate to C:\ProgramData\Autodesk\Adlm Locate the file named CascadeInfo.cas Right-click it and rename it to CascadeInfo.old Relaunch your software to see if it registers correctly. Step-by-Step Resolution Guide 1. Update the Licensing Service A common cause is an outdated Autodesk Desktop Licensing Service (ADLS) Download the latest version from the Autodesk Licensing Service download page If you already have it, try uninstalling it first:
C:\Program Files (x86)\Common Files\Autodesk Shared\AdskLicensing Right-click uninstall.exe and select Run as administrator Reinstall using the file you just downloaded. Cadac Group 2. Update Identity Manager (Version 2024+) If you are using 2024 or newer products, you must use Autodesk Identity Manager
The error code ADLSDK_STATUS_AUTH_PENDING 4 indicates that your
software has not yet been registered with the local licensing service. This typically happens when the software is launched before the installation and registration process is fully completed by the system. Recommended Solutions
To resolve this issue, you can try the following steps according to official Autodesk Support Manually Register the Software : You may need to manually register the product using the AdskLicensingInstHelper.exe tool found in your Autodesk Shared folder. Restart Autodesk Services : Ensure the Autodesk Desktop Licensing Service
is running in the Windows Services menu. Set it to 'Automatic' and restart it if it is stopped. Update Licensing Components : Download and install the latest updates for the Autodesk Desktop Licensing Service Autodesk Identity Manager (for 2024 versions and newer) or the Single Sign On Component (for 2020-2023 versions) from your Autodesk Account Check Date and Time
: Verify that your system's date and time are synchronized automatically. Discrepancies can prevent license verification. Reinstall the Licensing Service : If the above fails, uninstall the service via the uninstall.exe
C:\Program Files (x86)\Common Files\Autodesk Shared\AdskLicensing , then download and reinstall the latest version. Are you using a Student Edition or a standard Commercial Subscription for your software?
The error code ADLSDK-STATUS-AUTH-PENDING 4 is a specific licensing error encountered by users of Autodesk products, most commonly AutoCAD versions 2020 and later. It indicates that the product has not been successfully registered with the local licensing service on your machine. Overview of Error "4" The full message typically reads:
"4: This product has not been registered with the licensing service yet"
. This occurs when the Autodesk Desktop Licensing Service is either outdated, corrupted, or fails to recognize the software's registration data during the launch sequence. Root Causes Missing Registration
: The software installation completed, but the final registration step with the licensing manager failed or was skipped. Outdated Licensing Service : The installed version of the Autodesk Licensing Service is incompatible with newer software updates. Service Failure
: The background licensing service is not running or is being blocked by local security settings. Technical Resolution Steps
To resolve this error, you can follow these standard procedures used by Autodesk Support Update the Licensing Service Download the latest Autodesk Desktop Licensing Service installer from your Autodesk Account.
Run the installer and restart your computer to ensure the service is active. Manually Register the Product
If updating doesn't work, you may need to manually register the product using the AdskLicensingInstHelper.exe tool located in:
C:\Program Files (x86)\Common Files\Autodesk Shared\AdskLicensing\Current\helper\ Reset Licensing Information
If the service is running but still throws the error, you can reset the license
using the "Manage Licenses" menu within the software (if it opens) or by deleting the local licensing login data folders. Reinstall the Service Navigate to
C:\Program Files (x86)\Common Files\Autodesk Shared\AdskLicensing and run the uninstall.exe Perform a clean reinstall of the licensing service. specific command-line instructions
to manually register your version of AutoCAD with the licensing helper? adlsdk-status-auth-pending 4
If storage account has:
adlsdk-status-auth-pending 4 is not a network or credential problem—it is a synchronization paradox. The SDK is waiting for a callback to say "done", but the callback already tried to say "done" to a listener that had given up and left. This exposes a subtle flaw in the SDK’s cancellation propagation, making Code 4 the most "interesting" and deceptive authentication status in the ADL stack.
Next Step: Patch the SDK wrapper to implement CompletableFuture chaining with explicit cancellation handlers.
Report generated by: Security & Observability Team
Status: Awaiting vendor confirmation on SDK-4471 (callback cleanup regression)
The error ADLSDK_STATUS_AUTH_PENDING 4 typically occurs when an Autodesk product (like AutoCAD or AutoCAD LT) is not correctly registered with the local licensing service. This causes the software to shut down shortly after launch because it cannot verify your license. Top Solution: Re-register the Software
The most effective fix for this specific "status 4" error is to manually re-register your product with the Autodesk Desktop Licensing Service.
Locate the Helper Tool: Navigate to the directory: C:\Program Files (x86)\Common Files\Autodesk Shared\AdskLicensing\Current\helper\.
Open Command Prompt as Admin: Right-click the Start menu and select Command Prompt (Admin) or Windows PowerShell (Admin).
Run Registration Commands: You will need to use the AdskLicensingInstHelper.exe to register your specific product version and year.
Note: If you have PIT files available from a support ticket or download, moving the correct .pit file to the helper folder before running the command is often required for older versions like 2020 or 2021. Other Common Fixes
If manual registration doesn't work, review these alternative steps frequently suggested by Autodesk Support and community experts:
Troubleshooting ADLSDK-STATUS-AUTH-PENDING 4: Causes and Solutions
If you are a user of Autodesk software, you may have encountered the error message adlsdk-status-auth-pending 4 during the licensing or activation process. This error, often appearing in Autodesk Desktop Licensing Service logs or as a pop-up, typically indicates a disconnection between the software, your user account, and the Autodesk license servers.
Essentially, "Auth Pending" means the software is waiting for a validation response that isn't arriving, is taking too long, or is being blocked.
This article provides a comprehensive guide to understanding this specific Autodesk licensing error and the steps required to resolve it. What is ADLSDK-STATUS-AUTH-PENDING 4?
The AdlSdk (Autodesk Licensing SDK) is the backend service responsible for managing licensing for most modern Autodesk products (2020 version and later).
When you receive adlsdk-status-auth-pending 4, it specifically signifies a state where the authentication process has started, but the response from the server is stuck, missing, or invalidated. The "4" often indicates a timeout or a specific failure in the network handshake. Common scenarios for this error include: Initial software activation. The renewal of a subscription. Switching from trial to full license. A failure to renew a token during a session. Common Causes
Blocked Network/Firewall: Your firewall or antivirus is blocking the Autodesk license service from accessing the internet.
Proxy Server Configuration: Network traffic is being routed through a proxy that doesn't allow proper authentication.
Outdated Licensing Service: The Autodesk Desktop Licensing Service on your machine is corrupted or outdated.
Local Cache Corruption: The local login cache (LGS files) is corrupted. Firewall enabled → Add your client IP or VNet
Time/Date Mismatch: Your computer's system time does not match the server time. Step-by-Step Troubleshooting Guide
Here is a structured approach to resolving the adlsdk-status-auth-pending 4 error, arranged from the most common solutions to the most complex. 1. Verify Internet and Proxy Settings
Before diving into software fixes, ensure your network allows Autodesk services.
Disable Proxies: Temporarily disable any active proxy servers in your Windows settings.
Check Firewall/Antivirus: Ensure that Autodesk software and the Autodesk Desktop Licensing Service are permitted through your firewall. 2. Reset Local Login Cache (LGS Data)
Corrupted local login files are a primary cause of authorization issues. Close all Autodesk products.
Navigate to the following folder: C:\ProgramData\Autodesk\AdskLicensingService Delete all files and folders inside this directory.
Navigate to: C:\Users\%USERNAME%\AppData\Local\Autodesk\Web Services Delete the LoginState.xml file. Restart your computer and launch the software. 3. Update the Autodesk Desktop Licensing Service
An outdated licensing service can cause communication failures.
Download the latest version of the Autodesk Desktop Licensing Service from the official website. Install the update. Restart your computer. 4. Restart the Licensing Service
If the service is stalled, a manual restart can fix the "Pending" status. Press Windows Key + R and type services.msc. Locate Autodesk Desktop Licensing Service. Right-click and select Restart. Ensure the Startup Type is set to Automatic. 5. Verify Time and Date
If your computer time is off by more than a few minutes, licensing authentication will fail. Ensure your Windows time is set to Set time automatically. Summary Checklist Solution Area Check Network Remove Proxy / Adjust Firewall Clear LGS Files Delete AdskLicensingService folder Update Service Install latest Licensing Service Restart Service Restart services.msc Check Time Set time to auto-sync
By following these steps, you should be able to clear the adlsdk-status-auth-pending 4 error and regain access to your Autodesk software.
To help narrow down the specific fix for your situation, could you tell me:
Which Autodesk software (e.g., AutoCAD, Revit) are you using? Did this happen after an update or on a fresh install? Are you on a corporate network or home internet?
The error code "adlsdk-status-auth-pending 4" indicates that your Autodesk software is stuck waiting for a successful authentication response from the Licensing Service. This typically happens when the background licensing component is outdated, crashed, or blocked by local permissions. Quick Fixes to Resolve the Error
Update Autodesk Components: The most common cause is an outdated Autodesk Desktop Licensing Service or Identity Manager. Download and install the latest versions from the Autodesk Account portal or the official support page. Restart the Licensing Service: Press Win + R, type services.msc, and hit Enter. Find Autodesk Desktop Licensing Service.
Right-click it and select Restart. If it's not running, select Start.
Reset Your Login State: If the licensing service is running but you're still stuck, you may need to clear the login cache. Go to %localappdata%\Autodesk\Web Services and rename or delete the LoginState.xml file. Restart your software and try logging in again.
Check Desktop Interaction: In the same services.msc window, right-click the licensing service, go to the Log On tab, and ensure that Allow service to interact with desktop is enabled to prevent hidden authentication pop-ups from being blocked.
If you are using a network license, ensure your Network License Manager is updated to the latest version and that your firewall isn't blocking communication with the server. ensuring proper permissions are set
ADL SDK Status: Auth Pending (4) - A Comprehensive Guide
Introduction
The ADL SDK (Azure Data Lake) is a software development kit that allows developers to interact with Azure Data Lake Storage. When working with the ADL SDK, you may encounter various status codes that indicate the outcome of your operations. One such status code is adlsdk-status-auth-pending with a value of 4. In this guide, we will explore what this status code means, its causes, and how to resolve it.
What is adlsdk-status-auth-pending (4)?
The adlsdk-status-auth-pending status code with a value of 4 indicates that the authentication process is pending. This status code is returned when the ADL SDK is unable to authenticate the user or the service principal, but the authentication process is still in progress.
Causes of adlsdk-status-auth-pending (4)
The following are some common causes of the adlsdk-status-auth-pending status code:
Troubleshooting Steps
To resolve the adlsdk-status-auth-pending status code, follow these troubleshooting steps:
adlsdk-status-auth-pending status code.Example Code
Here is an example of how to handle the adlsdk-status-auth-pending status code in your code:
import adls
from adls import ADLSException
# Create an ADL client
adl_client = adls.ADLClient('https://<account_name>.azuredatalakestore.net')
try:
# Perform an operation
file_system = adl_client.get_file_system('myfilesystem')
except ADLSException as e:
if e.status_code == 4: # adlsdk-status-auth-pending
print("Authentication pending. Retrying...")
# Retry the operation
file_system = adl_client.get_file_system('myfilesystem')
else:
print(f"Error: e")
Conclusion
The adlsdk-status-auth-pending status code with a value of 4 indicates that the authentication process is pending. By understanding the causes of this status code and following the troubleshooting steps outlined in this guide, you can resolve the issue and successfully interact with Azure Data Lake Storage using the ADL SDK.
The complete text for the error code ADLSDK-STATUS-AUTH-PENDING 4
"4:this product has not been registered with the licensing service yet" This error typically appears when launching (2020 or newer) and is often preceded by the message:
"The license manager is not functioning or is improperly installed. AutoCAD will shut down now." Cadac Group Common Fixes Update Licensing Components : Download and install the latest updates for the Autodesk Desktop Licensing Service Autodesk Identity Manager Manual Registration
: The software may need to be manually registered with the local Autodesk License Service using the AdskLicensingInstHelper tool found in your Autodesk folders. Service Status : Ensure the Autodesk Desktop Licensing Service is running and set to in your Windows Services. Cadac Group step-by-step instructions to manually register the product using the Command Prompt?
| Component | Value |
| :--- | :--- |
| Status Constant | AUTH_PENDING_STATE_WAITING_ON_CALLBACK |
| Underlying Issue | The asynchronous acquireToken callback thread failed to signal the main execution thread. |
| Typical Timeout | 60–120 seconds (then throws TimeoutException). |
| Root Trigger | Race condition between token refresh and application shutdown/suspend. |
4 is probably an internal status/code from the SDK or your app indicating the specific pending state or retry count.Review Documentation: The first step should always be to review the official documentation of the service or library you're using. Look for any explanations of the error code and status messages you're encountering.
Authentication Flow: Ensure that your application's authentication flow is correctly implemented. For ADLS, this might involve checking your Azure Active Directory (AAD) configurations, ensuring proper permissions are set, and verifying that your application is correctly registered.
Configuration and Setup: Double-check all configurations, including but not limited to client IDs, tenant IDs, and any specific requirements for authentication with ADLS.
Testing and Debugging: Use tools like Fiddler or Postman to simulate requests and see if the issue persists. Debugging tools provided by your development environment can also help trace the flow of your application and pinpoint where it might be failing.